Terms of Service
Introduction and Acceptance
Welcome to Elsa Gardens Resort. These Terms of Service ('Terms') govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms.
Use of Information
All information provided on this website is for general informational purposes only. We reserve the right to modify, update, or discontinue any part of our website without prior notice.
Reservations and Bookings
Reservations are subject to availability and confirmation. All bookings require valid payment information. Cancellation policies vary by room type and season. Please review specific terms at time of booking.
Payment Terms
Payment is required at time of booking unless otherwise specified. We accept major credit cards and bank transfers. All prices are quoted in Kenyan Shillings (KES) unless otherwise stated.
Guest Conduct
Guests are expected to conduct themselves in a respectful manner. Any behavior that disrupts other guests or damages property may result in immediate termination of stay without refund.
Liability Limitations
Elsa Gardens Resort shall not be liable for any loss, damage, or injury to guests or their property, except where such liability cannot be excluded by law.
Privacy and Data Protection
We collect and process personal data in accordance with our Privacy Policy and applicable Kenyan data protection laws. By using our services, you consent to such processing.
Intellectual Property
All content on this website, including text, images, logos, and design, is the property of Elsa Gardens Resort and is protected by copyright and trademark laws.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites.
Force Majeure
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or other force majeure events.
Dispute Resolution
Any disputes arising from these Terms shall be resolved through arbitration in accordance with Kenyan law. The venue for any legal proceedings shall be Nairobi, Kenya.
Governing Law
These Terms are governed by the laws of Kenya. Any legal action must be brought in the courts of Kenya.
Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified Terms.
Contact Information
For questions regarding these Terms of Service, please contact us at: Email: legal@elsagardens.com | Phone: +254704483005 | Address: Elsa Gardens Resort, Kenya